youwin affiliate Privacy Policy

youwin affiliate ("Platform", "we", "us") places the highest priority on protecting the personal information of its members. This privacy policy explains what information we collect when you use our website, create an account or use any of our services, why we collect it, and how it is processed.

This policy is an integral part of our Terms and Conditions. By continuing to use the platform, you are considered to have accepted all the terms of this privacy policy. If you disagree with any part of this policy, please stop using the platform.

We believe that transparency must always be maintained in the collection and processing of data. That is why we have clearly stated in each section what each piece of information is used for.

This privacy policy applies to youwin affiliate's website, mobile applications (Android and iOS) and all associated digital services. This includes:

• youwin affiliate's main website and subdomains
• All services provided through the mobile application
• Live chat support and email communications
• Online payment gateway interfaces (bKash, Nagad, Rocket, Upay)
• Any promotional or bonus-related activities

This policy does not apply to third-party websites or services, which have their own privacy policies. If you follow an external link from our platform, the policy of that third party will apply.

2.1 Information Collected at Registration

When you open an account with youwin affiliate, we collect the following information:

• Full name and date of birth (for age verification — to confirm 21+)
• Mobile number and email address
• Preferred username and password (stored in encrypted form)
• National ID card or other identity document details (for KYC verification)
• District or division of residence

2.2 Transaction and Payment Information

The payment information we process to handle deposits and withdrawals:

• Mobile banking number (bKash, Nagad, Rocket or Upay)
• Transaction amount, date and time
• Deposit and withdrawal history

We do not directly store full payment card numbers or detailed bank account information. Payment gateways store data according to their own security standards.

2.3 Technical and Usage Information

The platform automatically logs the following information:

• IP address and device type
• Browser type and operating system
• Pages visited and session duration
• Login time and location (geographic region)
• Cookie and local storage data

youwin affiliate uses member information only for specific and legitimate purposes. Each purpose is detailed below:

youwin affiliate does not sell or rent your personal information for commercial purposes. However, information may be shared with third parties in a limited number of circumstances:

4.1 Payment Service Providers

Minimum necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket and Upay to complete transactions. These organisations are governed by their own privacy policies.

4.2 Game Software Providers

Game studios such as Evolution, Pragmatic Play Live, JILI and PG Soft process limited session data to manage live sessions. This does not include personally identifiable information.

4.3 Legal Obligations

We may be legally required to provide information in response to a valid legal order, court direction or legitimate request from a government authority. In such cases, only the information specifically requested will be provided.

4.4 Technical Service Providers

Information may be processed by trusted technology partners engaged for server hosting, data analysis and cybersecurity services, under contractual confidentiality terms.

youwin affiliate uses various types of cookies and similar technologies. These improve your browsing experience and are essential for certain platform functions.

5.1 Essential Cookies

The platform cannot function properly without these cookies. They are used to maintain login sessions, manage security tokens and save language preferences.

5.2 Functionality Cookies

These cookies remain active to remember your preferred game categories, display settings and a summary of your betting history.

5.3 Analytics Cookies

Aggregated analytics data is collected to understand which pages are visited most and which features users use most. This data does not identify anyone individually.

Most modern browsers allow you to disable cookies, but doing so may limit some platform features.

To ensure the security of your information, youwin affiliate has put in place both technical and administrative safeguards:

• SSL Encryption: All data transfers on the website and app are encrypted using SSL/TLS technology.
• Password Hashing: Rather than storing your password directly, strong cryptographic hash algorithms are used.
• OTP Verification: OTP verification is required before completing sensitive actions (such as changing a password or making a large withdrawal).
• Access Controls: Only authorised staff have access to specific data, and all access is logged.
• Regular Security Audits: Regular security assessments of the platform are conducted to identify potential vulnerabilities.

If you believe your account security has been compromised for any reason, contact our support team immediately. Our 24/7 live chat service provides prompt assistance in such situations.

youwin affiliate does not retain any information longer than necessary. The retention periods for different categories of data are set out below:

7.1 Active Account Information

Your profile and activity data is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period due to legal and financial obligations.

7.2 Financial Transaction Data

Records of all transactions must be maintained for a prescribed period in accordance with financial regulatory requirements. After that period, the data is securely deleted.

7.3 Technical Logs

Server logs and access records are generally retained for a short period and then automatically deleted, unless a security investigation requires longer retention.

Every member of youwin affiliate has the following rights over their personal information:

• Right of Access: You have the right to find out what information we hold about you.
• Right to Rectification: If your information is incorrect, you can request that it be corrected.
• Right to Erasure: You can request that certain information be deleted, subject to legal obligations.
• Right to Object to Processing: You can object to your information being used for marketing communications or personalised analytics.
• Right to Data Portability: In certain circumstances, you can receive your information in a machine-readable format.

To exercise these rights, contact our support team via live chat or email. We will process your request as quickly as possible. Our platform's Responsible Gaming policy also contains additional information on managing your account and setting limits.

youwin affiliate strictly follows a 21+ age policy. Our platform and all its services are for individuals aged 21 or over only.

Age is verified during the registration process and we may request additional identity documents in suspicious cases. If information belonging to anyone under 21 is found to have been collected, it will be deleted immediately and the associated account will be closed.

Parents and guardians are advised to use family safety software on their devices and to actively monitor online activity.

youwin affiliate reserves the right to change or update this privacy policy at any time. Members will be notified of significant changes via email or the app.

Continuing to use the platform after any changes means you have accepted the new policy. We recommend visiting this page regularly for updates.

If you would like to view a previous version of the policy, please contact our support team. To learn more about us and read about the history of the platform, visit the About Us page.

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If you have any questions about this policy or need help regarding your rights, answers to common questions can be found in our Frequently Asked Questions section. For more specific assistance, contact our support team directly.

The following channels are available to reach us for any privacy-related requests, complaints, or questions. Our support team is ready to assist in both Bengali and English, seven days a week, 24 hours a day.